At Gloria Scents, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we offer a simple return and exchange process under the following conditions.

1. Return Eligibility

Customers may request a return or exchange within 3 days of receiving the order. To be eligible for a return, the product must be unused, unopened, and in its original packaging.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or exchange at no additional cost.

3. Exchange Policy

Products can be exchanged if they meet the return eligibility conditions. Exchanges are subject to product availability. If the requested product is not available, we may offer an alternative option.

4. Non-Returnable Items

For hygiene and safety reasons, used or opened perfumes cannot be returned or exchanged, unless the product is defective or damaged upon arrival.

5. Return Process

To request a return or exchange, please contact our customer support with your order number and reason for the request. Our team will guide you through the return process.

6. Shipping Charges

Shipping charges for returns may apply unless the return is due to a damaged, defective, or incorrect item.

7. Refund Policy

Once the returned item is received and inspected, we will notify you about the approval of your refund or exchange. Approved refunds will be processed according to the original payment method where applicable.